The Dyno Group is part of British Gas and is the industry leader. They have over one hundred franchisee businesses, employing over one thousand engineers and support personnel across the UK. Their CRM system runs the business.
Dyno use the Dynamics system to run their core business, from taking calls in the call centre to providing franchisees with job information. Dyno’s CRM system is a business critical application and demands 100% availability.
secureVirtual provide Dyno with a virtual hosting environment, industry leading uptime levels and consutlancy on demand to support their internal IT.
Dyno have grown the size of their system by 100% in the last 18 months and are using bespoke configurations to achieve their business goals. This includes making the environment suitable for the franchisee model and easy to roll out in other locations.